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Sterling Group of Hotels
2. Human Resources & Administration Officer Sterling Group of Hotels is inviting applications from suitably qualified, mature and results-oriented professionals to fill the position of Human Resources & Administration Officer. The successful candidate will support the effective delivery of HR and administrative functions, ensuring compliance with company policies, efficient coordination of administrative activities and the provision of quality support to employees and Management. Duties and Responsibilities Human Resources -Assist with recruitment, selection, onboarding and induction of employees. -Maintain accurate and up-to-date employee records and personnel files. -Assist with payroll administration, attendance monitoring, leave management and employee records reconciliation. -Coordinate performance management processes, including KPIs, appraisals and staff performance reviews. -Support employee relations, disciplinary processes, grievance handling and labour-related matters. -Monitor employment contracts, contract renewals and employee movements. -Coordinate staff training, development programmes and training records. -Assist with statutory submissions and compliance with labour legislation and applicable statutory requirements. -Prepare HR reports, workforce statistics and other management reports. Administration -Coordinate general office administration and ensure efficient day-to-day administrative operations. -Manage office supplies, stationery, assets and administrative records. -Coordinate meetings, appointments, correspondence and internal communication. -Assist with procurement follow-ups, service provider coordination and administrative cost monitoring. -Maintain proper filing systems, documentation and records management. -Monitor office facilities, maintenance requirements and general workplace organisation. -Support the implementation and enforcement of company policies and administrative procedures.
HARARE
Full time Email application
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Sterling Group of Hotels
1. Operations Manager Sterling Group of Hotels is inviting applications from suitably qualified, experienced and results-driven professionals to fill the position of Operations Manager. The successful candidate will be responsible for overseeing the hotel's day-to-day operations, ensuring excellent guest experiences, operational efficiency, effective cost management and adherence to the Group's standards. Duties and Responsibilities Key Responsibilities -Oversee the daily operations of the hotel, ensuring smooth coordination of all departments. -Ensure high standards of guest service, satisfaction and experience. -Supervise and provide leadership to departmental managers and operational teams. -Monitor departmental performance, productivity and operational costs. -Ensure effective management of housekeeping, front office, food and beverage, maintenance and other hotel operations. -Monitor revenue performance, occupancy levels and operational budgets in liaison with Finance. -Ensure compliance with company policies, procedures, health and safety standards and statutory requirements. -Address guest complaints and operational challenges promptly and professionally. -Develop and implement strategies to improve service delivery, productivity and profitability. -Prepare and submit regular operational reports to Management. -Drive a culture of teamwork, accountability, communication and operational excellence.
HARARE
Full time Email application
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Sterling Group of Hotels
5. WAITERS / WAITRESSES Sterling Group of Hotels is looking for results driven Waiters/Waitresses to join their team in Harare. Duties and Responsibilities Key Responsibilities -Welcome and attend to guests in a professional and friendly manner. Take food and beverage orders accurately. -Serve meals and beverages promptly. -Maintain cleanliness and presentation of dining areas. -Respond to guest requests and ensure customer satisfaction. -Communicate effectively with kitchen and service teams.
HARARE
Full time Email application